Tata Motors has introduced a unique customer-friendly 'EzServe' two-wheeler based service concept in the Indian market. Furthermore, the company announced that it has added 160 new service workshops for passenger vehicles in FY 21-22 to reach a total of 705 operational workshops as on 1st April 2022. Tata Motors service coverage is now spread to 485 cities, increasing the no. of cars serviced in FY22 by 30 percent as compared to the last fiscal. In addition, the brand has digitized the process of registering repair orders at workshops.
EzServe has been launched to provide a safe and hassle-free service experience to customers at their doorstep while other benefits will include carrying out basic service, quick repairs, and resolution of concerns at their preferred location. Every EzServe unit comes with an elaborate kit containing 3 utility boxes mounted on the bike’s rear. These boxes are packed with spare parts, a vacuum cleaner, a jack & jack stand, and several hand tools. Additionally, Tata Motors will also ensure that the senior technicians who will be providing the service are well-groomed and carry proper ID cards. According to, Mr. Dimple Mehta – Head, Customer Care, Domestic and International Business, Tata Motors Passenger Vehicles Ltd. “We are delighted to introduce the unique EzServe initiative that aims at quick redressal of customer grievances at their doorstep. This two-wheeler-based service concept helps in reaching out to customers in smaller cluster locations."
