Last updated on May 29, 2019
This Privacy Policy relates solely to the information collection and use
practices of Our website located at droomdiscovery.co.th or the mobile site or mobile application.
(individually and collectively as "Website"), and any individual websites
or merchant-specific, city-specific, or state-specific websites now or
hereinafter contained within or otherwise available through external
hyperlinks with Our Website (the "Minisites"). We ("Droom Thailand Ltd." or
"Droom") recognize that many visitors and users of this Website and/or the
Minisites ("User(s)") are concerned about the information they provide to
us, and how we treat such information.
Your use of this Website indicates to Us that you have read and accept Our privacy practices, as outlined in this Privacy Policy.
We value the trust you place in us. That's why We insist upon the highest standards for User information privacy. Please read the following statements to learn about Our information gathering and dissemination practices.
The term “We”/ “Us” / “Our” used in this document refer to Droom and "You" / "Your" / "Yourself" refer to the Users, who visit or access or use or avail any service (collectively “usage”).
NOTE:
THIS PRIVACY POLICY IS AN ELECTRONIC RECORD IN THE FORM OF ELECTRONIC
CONTRACT IN TERMS OF ELECTRONIC TRANSACTION ACT 2001 AND OTHER APPLICABLE
LAWS OF THAILAND AND RULES MADE THEREUNDER AND DOES NOT REQUIRE ANY
PHYSICAL SIGNATURE OR SEAL.
Our privacy policy is subject to change at any time without notice. To make sure You are aware of any changes, please review this policy periodically.
By visiting this Website, You agree to be bound by the terms and conditions of this Privacy Policy. If You do not agree please do not download, use or access Our Website.
By mere use of the Website, You expressly consent to Our use and disclosure of Your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use of the Website.
1. COLLECTION OF PERSONALLY IDENTIFIABLE INFORMATION AND OTHER INFORMATION
This Privacy Policy extends to Users who visit the Website but do not register on the Website and as well as Users who are Registered on the Website. When You use Our Website, We collect and store Your personal information which is provided by You from time to time. Our primary goal in doing so is to provide You with a safe, efficient, smooth and customized experience. This allows Us to provide services and features that most likely meet Your needs, and to customize Our Website to make Your experience safer and easier. More importantly, while doing so We collect personal information from You that We consider necessary for achieving this purpose.
In general, You can browse the Website without telling Us who You are or revealing any personal information about Yourself. Once You give Us Your personal information, You are not anonymous to Us. Where possible, We indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website. We may automatically track certain information about You based upon Your behaviour on Our Website. We use this information to do internal research on Our Users' demographics, interests, and behaviour to better understand, protect and serve Our Users. This information is compiled and analysed on an aggregated basis. This information may include the URL that You just came from (whether this URL is on Our Website or not), which URL You next go to (whether this URL is on Our Website or not), Your computer browser information, and Your IP address.
You / User hereby expressly agree and consent that by using this Website and by entering your personal details as required, You / User are providing Your unconditional consent in favour of Droom its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees in terms of applicable laws of Thailand relating to protection of confidential and private data or information as the case may be or any other law for the time being in force in Thailand to transfer your personal data to a place outside Thailand for the purposes of performance of the services provided through this Website.
A "cookie" is a small piece of information stored by a Web server on a Web browser so it can be later read back from that browser. The acceptance of cookies is not a requirement for visiting the Website. However, We would like to point out that some functionality on the Website is only possible with the activation of cookies. Cookies are tiny text files which identify Your computer to Our server as a unique User when You visit certain pages on the Website and they are stored by Your Internet browser on Your computer's hard drive. Usually, cookies contain two pieces of information: a site name and a unique User ID. Cookies cannot be used alone to identify You, although they may be used to identify Your IP address. We use data collection devices such as "cookies" on certain pages of the Website to help analyse Our web page flow, measure promotional effectiveness and promote trust and safety.
We also use cookies to allow You to enter Your password less frequently during a session. Cookies can also help Us provide information that is targeted to Your interests. Most cookies are "session cookies," meaning that they are automatically deleted from Your hard drive at the end of a session. You are always free to decline Our cookies if Your browser permits, although in that case You may not be able to use certain features on the Website and You may be required to re-enter Your password more frequently during a session.
Additionally, You may encounter "cookies" or other similar devices on
certain pages of the Website that are placed by third parties. We do not
control the use of cookies by third parties.
If You choose to post messages on Our message boards, chat rooms or other
message areas or leave feedback, We will collect that information You
provide to Us. We retain this information as necessary to resolve disputes,
provide customer support and troubleshoot problems as permitted by law.
If You send Us personal correspondence, such as emails or letters, or if other Users or third parties send Us correspondence about Your activities or postings on the Website, We may collect such information into a file specific to You.
We collect personally identifiable information (email address, name, phone number, etc.) from You when You set up a free account with Us. We do use Your contact information to send You offers based on Your previous orders and Your interests.
We will only keep Your information for as long as We are either required to
by law or as is relevant for the purposes for which it was collected.
2. USE OF DEMOGRAPHIC / PROFILE DATA / YOUR INFORMATION
We use personal information to provide the services You request. To the extent, We use Your personal information to market to You, We will provide You the ability to opt-out of such uses. We use Your personal information to resolve disputes; troubleshoot problems; help promote a safe service; measure consumer interest in Our products and services; inform You about online and offline offers, products, services, and updates; customize Your experience; detect and protect Us against error, fraud and other criminal activity; enforce Our Terms of Use; and as otherwise described to You at the time of collection.
In Our efforts to continually improve Our product and service offerings, We collect and analyse demographic and profile data about Our Users' activity on Our Website.
We identify and use Your IP address to help diagnose problems with Our server, and to administer Our Website. Your IP address is also used to help identify You and to gather broad demographic information.
We will occasionally ask You to complete optional online surveys. These
surveys may ask You for contact information and demographic information
(like zip code, age, or income level). We use this data to tailor Your
experience at Our Website, providing You with content that We think You
might be interested in and to display content according to Your
preferences.
3. SHARING OF PERSONAL INFORMATION
We may share personal information with Our other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that You request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to You as a result of such sharing unless You explicitly opt-in.
We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce Our Terms of Use or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of Our Users or the general public.
We and Our affiliates will share / sell some or all Your personal information with another business entity should We (or Our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur the other business entity (or the new combined entity) will be required to follow this Privacy Policy with respect to Your personal information.
Notwithstanding the Personal Data provided to us will generally be kept confidential, you hereby consent and authorize us to disclose your Personal Data to the following parties in Thailand and/or overseas:
any company under the Droom companies including those established in the future;
our business partners and affiliates that provide related products or services in connection with our business;
our lawyers, consultants, debt collection agencies, credit-reporting agencies, accountants, auditors or other financial or professional advisers and service providers;
our third party product or service providers or sub-contractors as we may deem necessary;
statutory authorities, industry regulators and government agencies; and
any party to whom we are required to do so under law or in response to any competent or government agency.
Kindly be informed that if required for any of the foregoing Purposes, your Personal Data may be transferred and/or disclosed to any party within or outside Thailand including but not limited to companies within the Droom Group including the respective licensees, agents, business partners and/or service providers and under confidentiality and security conditions.
International Visitors
Please be aware that:
Droom’s databases are stored on servers and storage devices located in Malaysia, Singapore, and various other parts of the world.
Your information (including Personal Data) may be transferred to, stored, used and processed in these locations for processing and storage.
These locations may not guarantee the same level of protection for Personal Data as the locality or country in which you reside. By using the Sites, you expressly agree to the processing, Droom for the purposes identified herein, and you consent to the transfer of such information outside of your country.
By your use of the Droomdiscovery website and services provide thereunder, you understand and consent to the transfer of your Personal Data out of Thailand as described herein.
4. ACCESS BY THIRD PARTY ADVERTISERS
Third party advertisers may also employ technology that is used to measure the effectiveness of advertisements. Any such information is anonymous. They may use this anonymous information about Your visits to this and other sites in order to provide advertisements about goods and services of potential interest to You. No PII is collected during this process. The information is anonymous, and does not link online actions to an identifiable person.
5. PERSONALISED SERVICES
From time to time We may add or enhance services available on the Website. To the extent these services are provided, and used by You, We will use the information You provide to facilitate the service requested. For example, if You email Us with a question, We will use Your email address, name, nature of the question, etc. to respond to Your question. We may also store such information to assist Us in making the Website the better and easier to use.
6. COMPLIANCE WITH LAW
In addition to the circumstances described above, We may disclose Our Website member information if required to do so by law, court order, as requested by other government or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or advisable including, without limitation, to protect the rights or properties of Droom or any or all of its subsidiaries and associates, and its employees, directors or officers, or when We have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with Our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities. In addition, if Droom or substantially all its assets are acquired, Our customer information will most likely also be transferred in connection with such acquisition.
Apart from the above, We may collect information from You for providing Our complete range of services like issuing vouchers for products and/or services, maintaining discussion forums, interacting with Website Users for customer feedback and resolving customer queries and issues, processing requests for signing up for special offers and maintenance of Website.
7. LINKS TO OTHER SITES
Our Website links to other websites that may collect personally identifiable information about You. The Website is not responsible for the privacy practices or the content of those linked websites nor for any third party to whom We transfer Your data in accordance with Our Privacy Policy. Any usage of such third-party website or availing any service or product through third party shall be at Your risk and Droom Discovery is not responsible for any loss/damage or otherwise.
Further, We encourage You to read the privacy statements of all such sites as their policies may be materially different from this Privacy Policy. You are solely responsible for maintaining the secrecy of Your passwords, and Your Website membership account information. Please be very careful, responsible, and alert with this information, especially whenever You are online.
8. SECURITY PRECAUTIONS
Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under Our control. Whenever You change or access Your account information, We offer the use of a secure server. Once Your information is in Our possession We adhere to strict security guidelines, protecting it against unauthorized access.
While, We protect Your Personal information as per industry standards, You acknowledge that the internet or computer networks are not fully secure and that We cannot provide any absolute assurance regarding the security of Your Personal information. Therefore, You acknowledge that You shall not hold responsible Droom Discovery in any manner whatsoever for loss of Your Information, or any other data, which You share with Us or which We have with Us if such loss or any damage caused to You because of events beyond Our control. You further acknowledge that any information (including Your personal information) transmitted to Us or from Your use of Website will therefore be at Your own risk.
9. CHOICE/OPT-OUT
We provide all Users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of Our partners, and from us in general, after setting up an account. If You have any concern about privacy or grievances at droomdiscovery.co.th, please contact us at support@droomdiscovery.co.th and We will try to resolve the issue for You.
If You want to remove Your contact information from all Droom Discovery lists and newsletters, please visit unsubscribe.
10. ADVERTISEMENTS ON DROOM DISCOVERY
We use third-party advertising companies to serve ads when You visit Our Website. These companies may use information (not including Your name, address, email address, or telephone number) about Your visits to this and other websites in order to provide advertisements about goods and services of interest to You.
11. YOUR CONSENT
By using the Website and/ or by providing Your information, You consent to the collection and use of the information You disclose on the Website in accordance with this Privacy Policy, including but not limited to Your consent for sharing Your information as per this privacy policy.
If We decide to change our privacy policy, We will post those changes on this page so that You are always aware of what information We collect, how We use it, and under what circumstances We disclose it.
12. GRIEVANCE OFFICER
In accordance with the Thai Electronic Transaction Act 2001 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Grievance Officer:
Sudhanshu Kumar
sudhanshu.kumar@droom.in