Volkswagen in India doesn't have a great impression of their sales and after sales service. While they have improved leaps and bounds over time, they still can't match up to the seamless experience of Maruti, Hyundai and Honda service centres. Today, the German carmaker has launched Digital Workplace application across India to improve their service experience with more transparency.
The Volkswagen Digital Workplace application has been launched across all 121 dealerships in 104 cities in India. This application will enable consultants towards lead capturing, 360-degree view and vehicle presentation, competition comparison, explore financing solutions, register test-drives and much more.
The Digital Workplace application also creates a customised brochure for customers keeping in mind their preferred vehicles and choice of features. This app also helps the technicians at the workshop explain the entire repair and service work required for the vehicle. Through a 6-step procedure the customer will receive updates via SMS about their vehicle right from the time it’s entered the workshop till its completion. At the end, the customer can make a choice of either picking up the car or asking the dealership to drop their car at their doorstep.
